Contact us
We’re here to help you and your furry friend! Whether you have a question about an order, tracking updates, or product details, our team is ready to assist.
Get in Touch Directly via E-Mail
Customer Support: support@paw-ease.shop
General Inquiries: contact@paw-ease.shop
Legal & Business: impressum@paw-ease.shop
Customer Service Hours
Monday – Friday: 9:00 AM – 3:00 PM (EST)
We typically respond within 24 to 48 business hours.
What you need to tell us when writing an E-Mail
1. Full Name
2. Email Address
3. Order Number (if your inquiry is about an existing order, e.g., #1001)
4. Reason for Contact/Topic
5. A brief description of your issue or question