Refund policy

Return and Refund Policy

Thank you for shopping at PawEase! We want you and your pets to be completely happy with your purchase. If you are not entirely satisfied with your order, we are here to help.

1. 7-Day Right of Withdrawal

You have the right to withdraw from your purchase within 7 days of receiving your items without giving any reason.

  • Timeline: The cancellation period expires 7 days from the day you physically receive the package.

  • Condition: Items must be in their original, and unused condition, including all original packaging and tags. 

2. How to Initiate a Return

To ensure a smooth process, please do not send your package back without contacting us first, and do not send it to the address listed on the shipping label.

Follow these simple steps:

  1. Send an email to our support team at support@paw-ease.shop with the following information:

    • Your Order Number (e.g., #1001)

    • The item(s) you wish to return

    • Reason for the return (optional, but greatly appreciated)

  2. Our team will review your request within 24 to 48 hours and provide you with the correct return instructions and address.

  3. Pack the item securely and ship it to the address provided by our support team.

    3. Return Shipping Costs

    • Standard Returns: Return shipping costs are the responsibility of the customer, unless the item delivered was incorrect or defective.

    • Recommendation: We strongly advise using a trackable shipping service. We cannot process a refund if the returned package is lost in transit without proof of delivery.

    4. Damaged, Defective, or Incorrect Items

    If your item arrives damaged, defective, or incorrect, you usually do not need to ship the item back:

    1. Contact us within 7 days of delivery at support@paw-ease.shop.

    2. Include a clear photo or short video showing the issue, along with a picture of the shipping label on the package.

    3. Once verified, we will immediately send you a free replacement or issue a full refund.

    5. Refunds

    Once your return is received and inspected, we will notify you via email.

    • If approved, your refund will be processed back to your original method of payment (e.g., Credit Card, PayPal, Klarna).

    • Please allow 3 to 7 business days for the refund to appear in your account.

    6. Contact Us

    If you have any questions about returning an item, please feel free to reach out to us!

    • Email: contact@paw-ease.shop

    • Customer Support Hours: Monday – Friday